Frequently Asked Questions

How Do I Change My Thirtyseven4 EPS Console Administrator Password?
To change your Thirtyseven4 EPS Console administrator password follow these steps: 1. Open your Thirtyseven4 EPS Console. 2. Click on Admin Settings...
Mon, 7 Aug, 2017 at 9:54 AM
High Traffic to Ctmail.com After Installing Thirtyseven4 Antivirus
The ctmail.com domain does belong to Thirtyseven4 Antivirus. The domain itself actually belongs to CommTouch, the Cloud-based engine we integrate as part of...
Mon, 31 Jul, 2017 at 12:53 PM
How Do I Find If My Computer is 64bit or 32bit?
To identify whether a computer is running a 32 bit or 64 bit Windows operating system, please refer to this Microsoft Article: https://support.microsoft.com...
Mon, 7 Aug, 2017 at 9:57 AM
How Do I Find a Lost Product Key?
To Recover a lost product key, please contact Thirtyseven4 Technical Support at 877-374-7581 or email us at Support@thirtyseven4.com.
Fri, 4 Aug, 2017 at 2:32 PM
How Do I Create an Emergency CD?
You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This ...
Thu, 20 Dec, 2018 at 12:41 PM
Can the Thirtyseven4 EPS Console Communicate Over a VLAN?
Yes, the Thirtyseven4 EPS Console can manage systems across multiple VLANs and different subnets as long as the different VLANs can communicate with each ot...
Fri, 15 Apr, 2016 at 11:01 AM
How Can I Create Groups To Separate My Clients?
To create groups for your clients (e.g. Student Computers) follow these steps: 1. Open your Thirtyseven4 EPS Console. 2. Click on Clients and then click o...
Mon, 7 Aug, 2017 at 9:50 AM
Can I Use Other Antivirus Products Along Side Thirtyseven4?
Running more than one anti-virus on your computer is not recommended.  Anti-Virus products have modules like real time scanning of files and real time s...
Wed, 19 Dec, 2018 at 1:24 PM
Endpoint Security Console - IIS Error 500.19
After installing the Thirtyseven4 Endpoint Security Console, the next step is to access the Endpoint Security Console web page to begin deployment and admin...
Wed, 5 Feb, 2020 at 1:30 PM
Windows 10 1909 (19H2) November 2019 Update Compatibility
    Microsoft has released the latest Windows 10 Update (Build 1909) and the following instructions will allow you to update your operating system without h...
Fri, 22 Nov, 2019 at 10:30 AM