FAQ

Frequently Asked Questions

Login/Shutdown Trouble after Microsoft Security Update April 2019
The issue is a result of a Microsoft Windows Security Update, which affected all antivirus scanners (i.e. Sophos, AVG, Avast, Thirtyseven4 and others). Thi...
Wed, 1 May, 2019 at 4:24 PM
Why Can't I Install to Clients With My Client Packager After Moving My Admin Console to Another Machine?
When you create a client packager, while it's building it pulls the IP address of the machine it was created on for it's installation process so t...
Fri, 4 Aug, 2017 at 3:17 PM
Can I Deploy Thirtyseven4 Through Disk Imaging?
Yes, In order to deploy Thirtyseven4 through an image please follow these steps: 1. Open your Thirtyseven4 EPS Console. 2. Then navigate to Clients > C...
Tue, 29 May, 2018 at 9:26 AM
Update Manager Comes Back With "Notification Failed"
When trying to update through the Thirtyseven4 EPS Console under Update Manager, if the notification fails, please follow these steps to resolve the issue: ...
Thu, 31 Oct, 2019 at 3:59 PM
Thirtyseven4 Endpoint Security System Requirements
For Endpoint Security Server (System Hosting Console) Operating system requirements: Microsoft Windows 10 Home / Pro / Enterprise / Education (32-Bit / ...
Wed, 17 Oct, 2018 at 11:37 AM
How Do I Exclude Files From Being Scanned?
To exclude files from being scanned, please follow these steps: 1. Open up your Thirtyseven4 EPS Console. 2. Click on Settings. This automatically opens...
Fri, 15 Apr, 2016 at 10:56 AM
Why is My Temp Folder Taking Up So Much Memory?
Let us explain the reason: When Thirtyseven4 scans any archive file types (zip, rar, etc.), the scanner first extracts the files in the TEMP folder for sca...
Fri, 6 Jan, 2017 at 4:18 PM
Windows 10 Creator's Update
Due to some developmental changes with the Windows 10 Creator's update, for a brief time, Thirtyseven4 was not compatible with the latest Windows 10 Cr...
Thu, 20 Dec, 2018 at 12:48 PM
Windows 10 19h1 Update - May 2019
    With the May 2019 Windows update, Microsoft has made some major changes to the Windows 10 operating system. With this in mind, we have received multiple...
Thu, 23 May, 2019 at 10:38 AM
How Do I Install the Client to a Specific Drive?
** Please note: While possible, we do NOT recommend installing by the Thirtyseven4 EPS Client on drives other than the C: drive. ** Below are the steps ...
Thu, 20 Dec, 2018 at 12:43 PM