FAQ
Frequently Asked Questions
The issue is a result of a Microsoft Windows Security Update, which affected all antivirus scanners (i.e. Sophos, AVG, Avast, Thirtyseven4 and others). Thi...
Wed, 1 May, 2019 at 4:24 PM
When you create a client packager, while it's building it pulls the IP address of the machine it was created on for it's installation process so tha...
Fri, 4 Aug, 2017 at 3:17 PM
Yes, In order to deploy Thirtyseven4 through an image please follow these steps: 1. Open your Thirtyseven4 EPS Console. 2. Then navigate to Clients > C...
Tue, 29 May, 2018 at 9:26 AM
When trying to update through the Thirtyseven4 EPS Console under Update Manager, if the notification fails, please follow these steps to resolve the issue: ...
Thu, 31 Oct, 2019 at 3:59 PM
For Endpoint Security Server (System Hosting Console) Operating system requirements: Microsoft Windows 10 Home / Pro / Enterprise / Education (32-Bit / ...
Wed, 17 Oct, 2018 at 11:37 AM
To exclude files from being scanned, please follow these steps:
1. Open up your Thirtyseven4 EPS Console.
2. Click on Settings. This automatically opens...
Fri, 15 Apr, 2016 at 10:56 AM
Let us explain the reason: When Thirtyseven4 scans any archive file types (zip, rar, etc.), the scanner first extracts the files in the TEMP folder for sca...
Fri, 6 Jan, 2017 at 4:18 PM
Due to some developmental changes with the Windows 10 Creator's update, for a brief time, Thirtyseven4 was not compatible with the latest Windows 10 Cre...
Thu, 20 Dec, 2018 at 12:48 PM
With the May 2019 Windows update, Microsoft has made some major changes to the Windows 10 operating system. With this in mind, we have received multiple...
Thu, 23 May, 2019 at 10:38 AM
** Please note: While possible, we do NOT recommend installing by the Thirtyseven4 EPS Client on drives other than the C: drive. ** Below are the steps ...
Thu, 20 Dec, 2018 at 12:43 PM