Thirtyseven4 Support

Disclaimer:
As with any software upgrade or new release, it is strongly encouraged to fully test the new build within your environment prior to deploying network wide.

***Before Upgrading Note*** 

    Due to the major technical advancements in the newest iteration of the Thirtyseven4 Endpoint Security Console, each machine will require a reboot in order to move to the Endpoint Security Client for 7.6. Users WILL be prompted to reboot once the software completes the install.

Pre-installation Tasks:

*Note: Complete all 6 Pre-installation tasks before starting the install.

1. Please make sure you save a copy of your Product Key as it will be required at the very end of the install process to activate your EPS Console.

2. A link to download the new Thirtyseven4 EPS 7.6 is available on our Downloads page.

3. Please note you can always take advantage of our Knowledge Base articles or email our technical support team at support@thirtyseven4.com for additional tips and procedures.

4. It is critical that all existing antivirus and security programs have been properly removed. A reboot is also highly recommended after uninstalling your existing antivirus application and prior to installing the EPS 7.6 Console.

***NOTE: If installing on the same machine as the previous version of the EPS Console, please do not remove the previous EPS Console version prior to installing. During installation, you will need to install the EPS Console 7.6 in Multi-Server Mode when prompted.

5. The following Windows services must be Started and their Startup Type set to Automatic: Computer Browser and Windows Installer.

6. Before Installation enable the Cloud Roaming service on the current EPS Console this should also be done on the Newly installed EPS Console once the install is complete. Steps for this can be found in Step 2 of the Post Installation Tasks at the bottom of this document.

Installation Tasks:

1. Download and run the Endpoint Security 7.6 setup file.

2. After running the file, the screen below will appear as the system extracts the files for installation. The title bar of this window may display the words “Not responding” (this is normal depending on what other applications and processes are currently running). Let the extraction continue until finished.

3. After successful extraction, a Welcome screen will be displayed.

Click “Next” to continue.

The next screen displays the Thirtyseven4 End User License Agreement.  You will have to scroll down and click ‘I Accept to the terms and conditions mentioned in the EULA’ to continue.

Click “Next”.

4. The next screen verifies that IIS is installed and all required components are enabled.  If not, the Console will attempt to automatically install all the required components.  Once IIS is configured correctly.  click “Next”

Next you will be prompted to fill out the Proxy Settings. If a Proxy is not used within your network, please press Next.

5. Next, you will be prompted to download and point to the MySQL 5.6.42 setup file. If this file is not already downloaded, please use the link on this page, then browse to the location of the downloaded file.

The next screen will ask if you would like to configure the console as a Master or Secondary Server. Please select Master Server if this is the first time installing the EPS Console 7.6.

6. The next screen will ask you where you’d like the EPS 7.6 Console installed.  The default location will on the C:\ drive but you can install the Console to any desirable drive (ie. D:\, etc.)

Click “Next”. There will be a short Pre-Install Scan.

7. The next two screens ask for port assignments.  For these options, we highly recommend proceeding with the defaults.  However, if the default ports are already being used in your network, you can configure any unused ports.

Click “Next”.

Click “Next”

8. The next screen will ask you to assign an Administrator password and a Client password.  The passwords can’t be the same.  Also, it is very important that you retain these passwords.  If your Administrator password is lost, you can use the new Forgot Password link on the main login page to retrieve it.  

Click “Next”

You will also need to create a Username and Password for the MySQL account.

9. After clicking Next, the installation will process and both the Thirtyseven4 EPS 7.6 Console and the EPS 7.6 Client will get installed.  Upon successful installation, you will be given the opportunity to perform the initial update via the Update Manager.

Click " Next " at the last screen.

Post-Installation Tasks:

1. Import Groups & Policies.

•Login to the Endpoint Security Console you will be redirecting your clients from.
•Navigate to Clients > Manage Groups.
•Press Export at the top right. This will create an acexpgrp.db file in your downloads folder.
•Navigate to Clients Manage Policies and check the box next to the policies you would like to import into the new console.
•Press Export. This will create an acexport.db file.
•Copy both the acexpgrp.db and acexport.db files to the machine hosting the newly installed Thirtyseven4 EPS console.
•Open the new console and navigate to Clients > Manage Groups > Import.
•Select the acexpgrp.db file and press OK.
•Navigate to Clients > Manage Policies > Import.
•Select the acexport.db file and press OK.
•Once both your Groups and Policies have been imported, please navigate to Manage Groups and right-click on the groups to set their respective policies.

2. Enable Thirtyseven4 Cloud Roaming Platform on both NEW and OLD EPS Consoles if not already enabled:

• To connect to the Cloud Roaming Platform Navigate to Admin Settings> Clients> Roaming Clients.

• Once connected, then enable the Roaming Service and choose your desired method for your clients to enter Roaming Mode either Automatic or Manual.

• Doing this will allow machines that leave your network to receive updates and policy changes as long as they are connected to the internet.

3. Start the Migration Process.

•With the new console now installed, you will need to initiate the redirection process.
•Login in to the old Thirtyseven4 Endpoint Security Console.
•Navigate to Admin Settings > Redirection.
•Input the IP Address of the machine you installed the new console on.
•Input the Client Communication Port displayed during the installation process.
•Configure the redirection type. (Available options differ by version.)
•Press Apply. You will receive a confirmation pop-up.

•Once redirection has been successfully applied, login to the EPS Console 7.6 and alter the Redirection period from 60 days to 90 days to allow more time to upgrade. (Admin Settings > General)