Unblocking Your Device
In case your mobile phone is lost and you blocked it and then you get it back, or it gets blocked due to SIM change, or you locked it by mistake, then a message "Phone is blocked is displayed on the mobile screen and you cannot use the mobile device. To use the mobile device, you need to unblock it in the following ways.
1.Tap Unblock.
2.Enter the secret code in the Secret Code text box that you set while configuring Anti-Theft.
3.Tap Go.
Your mobile is unblocked successfully.
In case, you forgot the secret code, you can still unblock the mobile and set new secret code in the following ways:
Unblock Using Forgot Code option
1.On the mobile screen, tap Unblock.
2.Tap Forgot Code?
3.Enter answers to the Security Questions that appear.
4.Tap Submit.
5.Change Secret Code screen appears.
6.Enter New Secret Code and Confirm Secret Code.
7.Tap Save.
Unblock Using Recovery Code option
1.On the mobile screen, tap Unblock.
2.Tap Unlock using recovery code.
3.Tap the link that appears to obtain recovery code.
4.Enter the Product Key and Email Address that you used during activation. A recovery code is sent to your email ID.
5.Enter the recovery code in the text box on the Unblock Phone screen.
6.Tap Submit.
7.Enter a new secret code in the Secret Code text box and re-enter the same secret code in the Confirm Secret Code text box to confirm.
8.Tap Next.
9.Select your questions and enter the answers in the Answers text boxes.
10.Tap Save.
In case you forgot the answers to security questions, you can still unblock the device and reset security questions in the following ways:
Forgot Answers to Security Questions
1.On the mobile screen, tap Unblock.
2.Tap Forgot Code?
3.Enter any invalid answers to the security questions. Tap Submit.
4.Tap Forgot Answers?
5.Tap the link that appears to obtain recovery code.
6.Enter the Product Key and Email Address that you used during activation.
7.Enter the recovery code in the text box on the Unblock Phone screen.
8.Tap Submit.
9.Enter a new secret code in the Secret Code text box and re-enter the same secret code in the Confirm Secret Code to confirm.
10.Tap Next.
11.Choose Questions that you prefer and enter the Answers to them.
12.Tap Save.